Terms of Service

General Terms

By purchasing a product or service from us online, you agree to these terms of service: Products are sold in good faith that they are in good condition and suitable for their intended purpose and thus do not carry a warranty period. Naturally if you are not satisfied with the condition of any products purchased online or in person, please contact us at info@thepourhouse.wine.

Legal Age to Purchase Alcohol

You must be a minimum of 18 years of age to purchase any alcoholic product or be the recipient of a delivery of alcoholic products. The Pour House operates a 'Challenge 25' policy for anyone attempting to purchase or collect alcoholic products in person or attend an event where alcoholic drinks are being served. This means that anyone who appears to be under the age of 25 should be ready for a member of staff to view an official form of identification to verify their age. 

Delivery

Deliveries to local addresses will generally be made on next Friday after the order is placed. If delivery is expected to be early or late, we will get in touch. If you need anything urgently, please get in touch at info@thepourhouse.wine and we'll see if something can be sorted.

We are not currently offering national or international delivery.

Collection

Orders placed for collection must be collected within 30 days or you will be refunded and contents put back up for sale.

Returns

Products can be returned within 14 days of purchase for a full refund. This is contingent on having your order details, and products still being in a saleable condition; they must be undamaged and unopened.

The Pour House is the trading name of TDS Trading Ltd